These Terms of Service ("Terms") govern access to and use of Luma — AI Receptionist ("Luma"), a software service provided by ComeToNet Inc. ("ComeToNet", "we", "us", or "our").
By requesting an invitation, accepting an invitation, creating an account, accessing, or using Luma, you ("Customer", "you", or "your") agree to these Terms.
If you are accepting these Terms on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.
Luma is an AI-powered website receptionist designed to help businesses communicate with website visitors and customers.
Depending on your plan and configuration, Luma may provide features including:
Features may vary by subscription plan and may change over time.
Luma may be offered on an invitation-only basis.
ComeToNet may:
An invitation does not guarantee continued access to Luma.
Invitation codes may not be sold, transferred, publicly distributed, or used in a manner that violates these Terms.
ComeToNet may offer different Luma plans, including Free, Solo, and Pro plans.
The features, limits, pricing, and availability of each plan are displayed by ComeToNet at the time of signup or upgrade.
Free Plan. The Free Plan may be provided without a time limit but may contain usage and feature limitations.
For example, ComeToNet may limit:
ComeToNet may change Free Plan limits for future usage or accounts, subject to applicable notice requirements.
Paid Plans. Paid plans may provide increased or unlimited usage and additional features. ComeToNet may introduce additional plans or modify existing plans in the future.
You are responsible for providing accurate information when creating your account.
You are responsible for maintaining the confidentiality of your account credentials.
You must notify ComeToNet if you believe that:
You are responsible for activity performed through your account unless the activity resulted from ComeToNet's failure to maintain reasonable security measures.
Luma relies on information and instructions provided by the Customer.
You are responsible for ensuring that information provided to Luma is accurate and current, including:
If you provide incorrect, incomplete, outdated, or misleading information, Luma may provide incorrect information to website visitors.
Luma uses artificial intelligence to understand customer requests and generate responses.
You acknowledge that AI-generated responses may occasionally:
Luma does not guarantee that every AI-generated response will be accurate or complete.
The Customer is responsible for reviewing and configuring information used by Luma.
For important matters, customers should have an appropriate means of contacting the business directly.
Luma is a software tool and is not:
The Customer remains responsible for decisions made by its business and for information provided to its customers.
Where supported, Luma may allow website visitors to:
Appointment availability may depend on information supplied by the Customer and connected calendar systems.
An appointment should only be represented as successfully booked when Luma's underlying system successfully completes the applicable booking operation.
ComeToNet does not guarantee that third-party calendar services will always be available or operate without interruption.
ComeToNet is not responsible for appointment problems resulting from:
Luma may provide integrations with third-party services, including Google Calendar.
When you connect a third-party service:
You may disconnect an integration where the applicable functionality permits.
Luma may allow a Customer to collect information from website visitors, such as:
The Customer is responsible for determining what information it needs and has a lawful basis or appropriate authority to collect.
The Customer must not configure Luma to collect unnecessary or inappropriate personal information.
The Customer is responsible for providing appropriate notices to its customers and visitors.
Luma may identify conversations that require human assistance.
Where configured, Luma may record the customer's contact information and relevant conversation information for follow-up by the Customer.
ComeToNet does not guarantee that Luma will identify every situation requiring human intervention.
The Customer remains responsible for monitoring and responding to human-handoff requests.
Depending on your plan, Luma may allow you to upload business documents for use in answering customer questions.
You represent that:
You should not upload confidential, highly sensitive, regulated, or personal information unless the applicable Luma service and your agreement with ComeToNet expressly support such use.
As between ComeToNet and the Customer, the Customer retains its rights in Customer Data.
"Customer Data" means information submitted to Luma by or on behalf of the Customer or collected through the Customer's use of Luma.
The Customer grants ComeToNet the limited rights necessary to:
ComeToNet does not sell Customer Data.
ComeToNet's collection and processing of personal information is described in the Luma Privacy Policy.
The Privacy Policy forms part of these Terms.
Where Luma processes personal information on behalf of a business Customer, additional contractual terms may apply, including a Data Processing Agreement.
The Customer is responsible for:
Customers must not use Luma to process regulated or highly sensitive information unless ComeToNet has expressly approved that use.
Unless expressly agreed otherwise in writing, Luma is not intended to process regulated health information or other highly sensitive regulated information.
Customers must not use Luma for healthcare, financial, legal, or other regulated purposes in a manner that requires specialized regulatory or contractual safeguards unless ComeToNet has expressly approved that use.
ComeToNet may impose additional requirements, agreements, technical controls, or restrictions for regulated uses.
You must not use Luma to:
ComeToNet is designed to keep Customer accounts and Customer Data logically separated.
You may not attempt to access, modify, or retrieve another Customer's information.
Any suspected unauthorized access should be reported to ComeToNet promptly.
Luma may depend on third-party providers for services including:
Third-party services may become unavailable or change independently of ComeToNet.
ComeToNet may replace or add service providers as reasonably necessary to operate Luma.
Luma and all related software, technology, interfaces, designs, documentation, trademarks, logos, and other materials provided by ComeToNet remain the property of ComeToNet Inc. or its licensors.
These Terms do not transfer ownership of Luma or ComeToNet's intellectual property to you.
You retain ownership of Customer Data that you provide to Luma, subject to the rights granted to ComeToNet under these Terms.
If you provide suggestions, ideas, recommendations, or other feedback regarding Luma, you grant ComeToNet the right to use that feedback without compensation or restriction, provided that ComeToNet does not disclose your confidential information in doing so.
ComeToNet will make reasonable efforts to keep Luma available.
However, Luma may occasionally be unavailable because of:
ComeToNet does not guarantee uninterrupted or error-free operation.
ComeToNet may modify, improve, add, or remove features from Luma.
Some features may become available only on particular plans.
ComeToNet may discontinue features where reasonably necessary for technical, commercial, legal, security, or operational reasons.
Paid Luma plans are billed according to the pricing presented at the time of purchase.
Unless otherwise stated:
Subscription cancellation will take effect according to the cancellation terms presented at signup.
Refund eligibility is governed by the refund policy presented at the time of purchase, subject to applicable law.
Where no separate refund policy applies, fees already paid are generally non-refundable except where required by applicable law or expressly agreed by ComeToNet.
ComeToNet may temporarily suspend access to Luma where reasonably necessary to:
Where reasonably practicable, ComeToNet will provide notice and an opportunity to resolve the issue.
You may stop using Luma at any time.
ComeToNet may terminate or suspend your account where permitted by these Terms.
Upon termination:
Certain provisions of these Terms will continue after termination, including provisions relating to intellectual property, confidentiality, limitations of liability, and dispute resolution.
ComeToNet will retain information according to its applicable retention practices and legal obligations.
Following account termination, ComeToNet may retain limited information where necessary for:
Where applicable, Customer Data will be deleted or anonymized after the applicable retention period.
Each party may receive confidential information from the other party.
Each party agrees to use reasonable measures to protect confidential information and not disclose it except:
To the maximum extent permitted by applicable law, Luma is provided on an "as is" and "as available" basis.
ComeToNet does not warrant that:
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
To the maximum extent permitted by applicable law, ComeToNet Inc. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or relating to use of Luma.
To the maximum extent permitted by applicable law, ComeToNet's total aggregate liability arising from or relating to Luma will not exceed the fees paid by the Customer to ComeToNet for Luma during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless ComeToNet Inc. and its officers, directors, employees, and service providers from claims, losses, damages, liabilities, and expenses arising from:
ComeToNet will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:
ComeToNet may update these Terms from time to time.
For material changes, ComeToNet will provide reasonable notice.
Your continued use of Luma after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.
The parties submit to the jurisdiction of the courts located in Ontario, subject to applicable law.
These Terms, together with the Privacy Policy and any applicable additional agreements, constitute the agreement between you and ComeToNet regarding Luma.
If a separately executed agreement between ComeToNet and a Customer conflicts with these Terms, the separately executed agreement will control to the extent of the conflict.
ComeToNet may discontinue Luma, in whole or in part, at any time.
If ComeToNet decides to discontinue Luma entirely, ComeToNet will give Customers at least 30 days' notice by email to the address on the account, except where shorter notice is required by law or security needs, or where circumstances are beyond ComeToNet's reasonable control.
During the notice period, you may export your Customer Data using available functionality, or request an export by contacting support@cometonet.net. After the discontinuation date, ComeToNet will delete or anonymize Customer Data in accordance with Section 28 and the Privacy Policy.
Unused account credits, including referral credits, have no cash value and expire on the discontinuation date.
ComeToNet Inc.
Luma — AI Receptionist
General/Business inquiries: hello@cometonet.net
Support: support@cometonet.net
Privacy inquiries: privacy@cometonet.net
Security inquiries: security@cometonet.net